Privacy policy

The data controller is Minte, owner of this website and the services associated with minte.app. You can contact us at hola@minte.app for any privacy, security, or rights-related question. Before publishing this page as a final legal notice, the identifying details of the entity should be completed where applicable, including legal name, tax ID, registered address, and registry details.

We may process data you provide when contacting us, requesting a demo, contracting a service, or using the platform: name, company, role, email, phone number, messages, commercial preferences, and data needed to manage the relationship. If your company uses Minte, we may also process user accounts, permissions, product activity, documents, conversations, technical metadata, and information from integrations connected by the customer.

We use data to answer requests, prepare demos, provide support, create and manage accounts, operate the platform, maintain security, improve the service, send Minte-related communications where there is a lawful basis, and comply with legal obligations. In enterprise use of the platform, Minte normally acts as a processor for the data each customer adds to its agents, documents, or integrations.

We process data based on your consent when you submit forms or accept non-essential communications, on pre-contractual or contractual measures when you request a demo or use our services, on compliance with legal obligations where applicable, and on our legitimate interest in maintaining security, preventing abuse, improving the platform, and managing B2B relationships proportionately.

To provide the service we use infrastructure, hosting, database, email, analytics, observability, AI model, storage, search, document-processing, and integration providers. These providers act under appropriate agreements and only access the data needed to provide their services. The list of subprocessors may vary depending on each customer configuration and may be provided on request or as a contractual annex.

Some technology providers may be located outside the European Economic Area or provide services from international regions. When this happens, we apply appropriate safeguards under the GDPR, such as standard contractual clauses, data processing agreements, provider reviews, and, where possible, European region configuration or specific deployments for customers with data residency requirements.

We keep data for as long as needed to answer your request, maintain the commercial or contractual relationship, provide the service, comply with legal obligations, and address potential liabilities. Data added by customers to the platform is retained according to the service configuration, the applicable contract, and customer instructions. When data is no longer needed, it is reasonably deleted or anonymized.

A cookie is a small file that a website can store in your browser to remember browsing information. At Minte we also use similar technologies, such as localStorage, to store preferences on your device without requiring an account.

The following table summarizes the technologies we have identified in Minte’s public website code and what they are used for:

You can request access, rectification, deletion, objection, restriction of processing, and portability of your data by writing to hola@minte.app. You can also withdraw consent where processing is based on consent. If you believe we have not handled your request correctly, you may file a complaint with the Spanish Data Protection Agency.

Minte applies technical and organizational measures designed to protect information: access controls, customer separation, permissions, encryption where applicable, activity logs, provider reviews, and secure development practices. No system is infallible, but we design the platform to reduce risk and preserve the confidentiality of the business data entrusted to us.